Fees & Services

Here is a breakdown of any additional fees you may be charged based on your travel needs and preferences while traveling with Hainan Airlines:

 

Baggage

Checked Baggage

The following are the free allowances for checked baggage for each class of service on Hainan Airlines, between the United States and China and between Canada and China. Passengers with checked baggage exceeding the allowance stated below will be charged for excess baggage.

Baggage allowance varies on other Hainan Airline routes. Please click here: Global Hainan Airlines link for baggage policies for all other destinations.

Flights Between the United States and China

Weight

Piece

Size (Total Linear Dimensions)

Business Class

32kg (70 Lbs.)

Two Pieces

158cm (62 in)

Economy Class

23kg (50 Lbs.)

Two Pieces

158cm (62 in), the sum of total linear dimensions of two pieces must not exceed 316 cm (124 in.)

Infant1

23kg (50 Lbs.)

One Piece

115cm (45 in)

Children

Same as adult

   

Fortune Wings Gold and Silver Card members

One additional piece of baggage allowed - maximum weight 32kg (70 Lbs.) in Business Class / maximum weight 23kg (50 Lbs.) in Economy Class

Three Pieces

158cm (62 in)

Notes:
1. A baby seat or collapsible stroller is allowed within the cabin upon approval of the cabin manager and if space is available

*On certain USA-China flights, an item may be considered as one piece of luggage as long as the sum of its lengths do not exceed 62 in

**Passengers on Alaska Airlines' connecting flights via Seattle can enjoy the same free baggage rate for the Alaska Airlines' segment when traveling within 12 hours. If the connecting time exceeds 12 hours, Alaska Airlines charges additional baggage fees at the following rates: 20 USD for each piece (first 3 pieces) and 50 USD for any additional pieces. For more information, please check the Alaska Airlines website

Flights Between Canada and China

Weight

Piece

Size (Total Linear Dimensions)

Business Class

32kg (70 Lbs.)

Three Pieces

158cm (62 in)

Economy Class

23kg (50 Lbs.)

Two Pieces

158cm (62 in), the sum of total linear dimensions of two pieces must not exceed 316 cm (124 in.)

Overseas Students/Immigrants1

23kg (50 Lbs.) in Economy Class

Three Pieces

158cm (62 in)

Infant2

23kg (50 Lbs.)

One Piece

115cm (45 in)

Children

Same as adult

   

Fortune Wings Gold and Silver Card members

One additional piece of baggage allowed - maximum weight 32kg (70 Lbs.) in Business Class / maximum weight 23kg (50 Lbs.) in Economy Class

Three Pieces

158cm (62 in)

Notes:
1. Students/immigrants must have purchased a ticket at a Hainan Airlines Ticketing Office in person to receive free baggage allowance offer. Also, students are required to travel on student fares (SD) and to present appropriate identification and documents at the time of ticketing and check-in. Immigrants are required to travel on New Immigrant tickets (EM) and to present appropriate identification and documents at the time of ticketing and check-in. The baggage allowance policy does not apply to passengers traveling with a group, passengers with a free ticket, nor passengers who have purchased tickets online.
2. A baby seat or collapsible stroller is allowed within the cabin upon approval of the cabin manager and if space is available

*On certain Canada-China flights, an item may be considered as one piece of luggage as long as the sum of its lengths do not exceed 62 in

Please visit the Global Hainan Airlines link for more information on other international routes.

To obtain information about checked baggage of chartered flights, please call 950718/800-876-8999 (within China) or 0086-898-950718 (from overseas).

Carry-On Baggage

Each passenger traveling on Hainan Airlines flights between USA and China is permitted to take one piece of baggage and one personal article onboard, which should be in accordance with the following regulations:

Examples of personal articles are handbags, briefcases, notebook computers, cameras, diaper bags and other articles with volume not exceeding 15 x 11 x 6 inches (38 x 28 x 15cm).

  1. Weight: may not exceed 22 Lbs (10 kg).
  2. The total length, width and height of each piece of carry-on baggage may not exceed 45 inches (115 cm).
  3. Carry-on baggage must fit into the overhead bin or under the seat directly in front of each passenger.
  4. The following articles are also allowed to be carried on board:  Necessary assistance devices for passengers (crutches, etc), one box or bag of duty free items, an overcoat, an umbrella and a reasonable amount of reading material.

Additional & Overweight Baggage


Overweight/Oversized/Excess baggage fees on routes between North America and China

Each additional bag in excess of the free allowance will be charged as follows:

US - China Per Excess Bag

Fees

Less than 50 Lbs. and less than 62 in.

USD 110.00

Less than 50 Lbs. between 62-80 in.

USD 220.00

Less than 50 Lbs. and over 80 in

USD 440.00

More than 50 Lbs. and less than 70 Lbs. and less than 62 in.

USD 135.00

More than 50 Lbs. and less than 70 Lbs. and 62-80 in.

USD 245.00

More than 50 Lbs. and less than 70 Lbs. and over 80 in.

USD 465.00

More than 70 Lbs. and less than 100 Lbs.

USD 440.00

Oversize Bags Charges (In addition to any excess piece charge and overweight charge)

US - China Outside Linear Dimension

Fees

Bags measuring 63-80 in

USD $110.00

Bags measuring Over 80 in

USD $330.00

In addition to an excess piece charge and overweight charge

US - China Weight of Baggage

Fees

51-70 lbs

USD $25.00

71-100 lbs

USD $330.00

Over 100 lbs

Not accepted as Baggage

Remarks: Overweight/oversized baggage is charged in USD. If paid in CNY, it shall be calculated according to the exchange rate between CNY and USD in effect on the departure date.


Overweight/Oversized/Excess baggage fees on routes between Canada and China


Each additional bag in excess of the free allowance will be charged as follows:

Canada - China Per Excess Bag

Size (Total Linear Dimensions)

Fees

Each additional baggage

 

CNY 1020 / CAD 160

Each oversized baggage

Between 158cm (62 in) and 203cm (80 in)

One standard charge

Each additional oversized baggage

Between 158cm (62 in) and 203cm (80 in)

2 times the standard charge

Each oversized baggage

Over 203cm (80 in)

3 times the standard charge

Remarks: If charges are paid in other currencies, charges will be calculated based on the exchange rate at the time of departure. Baggage regulations of the Canada-Beijing segment will apply to connecting flights within Mainland China operated by Hainan Airlines provided that the passenger is connecting on the same ticket. Baggage regulations of the Canada-Beijing segment will apply to connecting flights within Mainland China operated by Hainan Airlines on separate tickets from the Canada-Beijing segment, provided that the connecting time is within 24 hours.

Oversize Bags Charges (In addition to any excess piece charge and overweight charge)

Canada - China Weight of Baggage

Fees

51-70 lbs

CNY 490 / 75 CAD

71-100 lbs

3 times the standard charge

Over 100 lbs

Not accepted as Baggage

Please visit the Global Hainan Airlines link for more information on other international routes.

Other Special Baggage Handling

A service charge of 35 USD shall be imposed for any checked baggage containing dry ice.

Seat Upgrades

A request to upgrade has to be sent one hour before departure. There are no fees charged to passengers who request for a Seat Upgrade from Economy to Business Class. Passenger only has to pay for the fare difference between the original and new fares. Hainan Airlines will not accept any upgrade request on board a flight.

Telephone Reservations

Hainan Airlines does not currently charge any fees (service/administrative) to passengers who have booked through the airline, city or airport ticket offices, phone reservations systems or award redemptions.

Reservation Changes

For international travel, the change and cancellation fees may vary based on location and type of fare. Please see below for a general guideline of approximate charges:

Class of Service Change Fee Refund Fee
Economy USD $0 - $150 USD $30 - $200
Business USD $0 - $400 USD $0 - $400

*Note: Please contact the Hainan Airlines counter directly for the most accurate fees as fees are calculated based on seat availability and fare basis and itinerary changes, which are subject to change on any flight day.

Unaccompanied Minors

Unaccompanied minors traveling only from Seattle, WA to Beijing, China will be charged at adult fares

If you are 2-11 years old: 
  • You will need to purchase applicable adult fare ticket, no child discount
  • You will need to fill UM Form at the time of request
If you are 12-15 years old:
  • You will need to fill UM form at the time of request
  • $70.00 USD fee (each international segment) applies

 

More information can be found on the Passengers Requiring Special Assistance page.

Traveling with Pets

Pets as Carry-On Baggage

  • Hainan Airlines does not accept pets in the cabin as carry-on baggage, with the exception of service animals.

Pets as Checked Baggage

Size of Kennel Charges
Small-Size≤20×16×15in (53×40×38cm) USD $110
Medium≤27×20×19in (68×50×48cm) USD $220
Intermediate-Size32×22×33in(81×55×83cm USD 220
Large-Size36×24×26in(91×60×66cm) USD $330
Extra Large- Size40×27×30in(101×68×76cm) USD $330

Charges = Charge # of Kennels (depends on the weight and volume of a small animal and kennel) × Standard Charge (Applicable Rate: $110 per Standard Charge on Trans-Pacific air routes)

All other routes

Charge: Total weight of pet and kennel (kilogram) × Standard charge per kilogram (Standard charge=1.5% of adult fee of economy class on direct flights)

*Please contact the airport office on the day of departure to inquire if the flight will accept pets as checked baggage on that day. Hainan Airlines cannot guarantee acceptance of pets on a certain flight until passenger checks in at the ticket counter with pet on departure day.

More information can be found on the Traveling with Pets page.