Welcome to the Hainan Airlines Website
In order to define the rights and obligations of all parties please read carefully all the terms and conditions of this Notice. This legal notice applies to the entire contents of the Web Site under domain Hainan Airlines (the "Web Site") and to any correspondence by email between the user and Hainan Airlines. All persons using this Web Site must be over the age of 18. This Web Site is owned and operated by Hainan Airlines Company, Ltd. By using this Web Site, you consent to the following terms and conditions. If you do not agree to any part of these conditions of use and/or the Privacy Policy, please do not proceed with use of this Web Site.
Intellectual Property Rights
Unless otherwise indicated, all intellectual property rights, including the copyrights, designs, trademarks, logos, software and all proprietary data as well as any business, marketing, technical or other information in the material contained in this Web Site (including, without limitation, photographs and graphical images) constitute and remain the sole property of Hainan Airlines and/or its licensors and/or its suppliers. Nothing contained in this Web Site shall be construed as granting or implying any transfer of rights or licenses in respect of the above.
You may use this Web Site only for personal and non-commercial purposes. Except to the extent permitted by relevant legislation, you must not use, copy, modify, transmit, store, publish, sell, communicate or distribute the material on this Web Site, or create any other material using material on this Web Site, without obtaining the prior written consent of Hainan Airlines. Notwithstanding the above and save for what is stated below under Modifications, you may print and save the Conditions of Use for your own reference.
Specific Prohibited Uses
The website may be used only for lawful purposes by individuals using authorized services of Hainan Airlines. You are responsible for your own communications, including the upload, transmission and posting of information, and are responsible for the consequences of their posting on or through the website. Hainan Airlines specifically prohibits any use of the website, and requires all users to agree not to use the website, for any of the following:
- Posting any information which is incomplete, false, inaccurate or not your own;
- Impersonating another person;
- Constituting or encouraging conduct that would constitute a criminal offense, giving rise to civil liability or otherwise violate any city, state, national or international law or regulation or which fails to comply with accepted Internet protocol;
- Posting material that is copyrighted or otherwise owned by a third party unless you are the copyright owner or have the permission of the owner to post it;
- Posting material that reveals trade secrets, unless you own them or have the permission of the owner;
- Posting material that infringes on any other intellectual property, privacy or publicity right of another;
- Transmitting or transferring (by any means) information or software derived from the site to foreign countries or certain foreign nations in violation of US export control laws;
- Attempting to interfere in any way with the website's or Hainan Airline's networks or network security, or attempting to use the website's service to gain unauthorized access to any other computer system.
Security Rules
Violations of system or network security may result in civil or criminal liability. Hainan Airlines will investigate occurrences and may involve, and cooperate with, law enforcement authorities in prosecuting the user or users who are involved in such violations. You are prohibited from violating or attempting to violate the security of the website, including, without limitation, the following:
- Accessing data not intended for such user or logging into a server or account which user is not authorized to access;
- Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
- Attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding", "mailbombing" or "crashing"; or sending unsolicited e-mail, including promotions and/or advertising of products or services, or
- Forging any TCP/IP packet header or any part of the header information in any e-mail or newsgroup posting.
Disclaimer of Warranties and Liability
THE MATERIALS AND INFORMATION YOU FIND ON THE HAINAN AIRLINESWEB SITE ARE PROVIDED "AS IS", AND TO THE EXTENT PERMITTED BY LAW, HAINAN AIRLINES GIVES NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF CONDITION, QUALITY, PERFORMANCE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT IN RELATION TO INFORMATION, SERVICES OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE HAINAN AIRLINES WEB SITE.
To the extent permitted by law, Hainan Airlines disclaims liability on behalf of itself and its agents and contractors (which agents and contractors are third party beneficiaries under these Conditions of Use) for any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether as a result of breach of contract, tortuous behavior, negligence, or under any other cause of action.
You specifically acknowledge that Hainan Airlines is not liable for your defamatory, offensive, infringing or illegal materials or conduct, or that of third parties, and Hainan Airlines reserves the right to remove such materials from the Hainan Airlines Web site without liability. You further agree to indemnify Hainan Airlines for all damages, costs or expenses Hainan Airlines suffers or incurs as a result of your defamatory, offensive, infringing or illegal materials or conduct.
Links To / From Third Party Web Sites
This Web Site may contain links or references to other web sites maintained by third parties. These links are provided solely for the user's convenience. Hainan Airlines has no control over, and is not responsible for, the content or availability of those web sites that are linked to via the Hainan Airlines Web Site. Some of the information and offers are rendered independently by our partners.
Please note that our partners' terms and conditions apply to these services and offers and that the provision of links to their web sites does not constitute Hainan Airline's recommendation or guarantee of, or any other representation in connection with, their contents in any respect. Hainan Airlines is not liable for this web site's contents. If the user decides to access any of the third party websites linked to the Web Site, it does so entirely at its own risk and assumes sole responsibility for the use of third party links and references.
Any third party that wishes to establish links to this Web Site should notify Hainan Airlines in writing of their intention prior to doing so. Hainan Airlines reserves the right to deny permission for any such links to this Web Site. If however Hainan Airlines gives its written permission for any such links, it is not under any obligation to establish reciprocal links with the third party.
Personal Data
The collection and use of the User's personal data on this Web Site will be done in accordance with Hainan Airlines's Web Site Privacy Policy. Please refer to that document for further information in that respect.
Modifications
Hainan Airlines may change any part of this Web Site and update the Conditions of Use at any time at its sole discretion without notice. The most current version of the Conditions of Use can be reviewed on this Web Site. Please carefully read the Conditions of Use each time you visit this Web Site as they may have changed or been updated. Please note that the User is responsible for regularly reviewing these terms that are on a continuous basis put at the disposal of the User by including them in this Web Site. Continued use of this Web Site following any such changes shall constitute the User's acceptance of such changes and agreement to be legally bound by such modified Conditions of Use.
Applicable Law/Jurisdiction
You agree that the laws of the State of Washington, excluding its conflicts-of-law rules, shall govern these Terms. Please note that your use of the website may be subject to other local, state, national, and international laws. You expressly agree that exclusive jurisdiction for resolving any claim or dispute with Hainan Airlines or relating in any way to your use of the website resides in the [state and federal] courts of King County, WA, and you further agree and expressly consent to the exercise of personal jurisdiction in the state and federal courts of King County, WA.
General Information
The Terms constitute the entire agreement between you and COMPANY and govern your use of the Site, superseding any prior agreements between you and Hainan Airlines. You also may be subject to additional terms and conditions that are applicable to certain parts of the website as well as other agreements in connection with your purchase of tickets through our website.
You agree that no joint venture, partnership, employment, or agency relationship exists between Hainan Airlines and you as a result of these Terms or your use of the website.
Any claim or cause of action you may have with respect to Hainan Airlines or the website must be commenced within one (1) year after the claim or cause of action arose.
The failure of Hainan Airlines to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect.
You may not assign the Terms or any of your rights or obligations under the Terms without Hainan Airline's express written consent.
The Terms inure to the benefit of Hainan Airline's successors, assigns and licensees. The section titles in the Terms are for convenience only and have no legal or contractual effect.
Our Commitment To Your Privacy
Hainan Airlines Limited (hereinafter referred to as "Hainan Airlines") understands that your privacy is important .
This Privacy Statement explains Hainan Airlines' policies in relation to the handling of personal information that maybe collected on this web site.
By using this web site, you consent to the collection and use of information by Hainan Airlines in accordance with this Policy.
The Hainan Airlines Privacy Policy covers the following:
To enhance your experience with our sites, many of our web pages use "cookies." Cookies are text files we place in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us by, for example, registering at one of our sites. Once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie. Web pages may contain an electronic file called a web beacon that allows a web site to count users who have visited that page or to access certain cookies.
In order to facilitate your travel, and manage our business, we collect and maintain personal information about you. Hainan Airlines collects customer information from many sources to understand and meet your needs. We collect personal information about you from:
- You, when you voluntarily provide us with information
- Your browser, when you visit our websites and your browser interacts with us
- Your transactions with the Hainan Airlines web site
- Other sources, including Hainan Airlines travel partner web sites (for example, hotel partners, car rental partners and tour company partners), in connection with providing your transportation needs and services
The personal information we collect about you through these various sources may include:
- Name, addresses and telephone numbers
- Email addresses, fax numbers and pager numbers
- Fortune Wings Miles frequent flyer program account number and flight information
- Online forms of payment like credit card number(s), and associated billing information including address(es) and expiration date(s)
- Information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts, special service needs
- Passport number, nationality and country of residence
- Transactional and online activity data pertaining to mileage activity with companies participating in the Hainan Airlines Fortune Wings Miles program
- Use of products and services such as self-service devices, flight status notification and web check-in
- Personal information provided via survey, focus group or other marketing research efforts
- Personal information provided to customer-service representatives to research and resolve issues or questions
- Corporate-contract, employer and/or other corporate affiliation (i.e. employer name, title, address and contact information)
We share this information within the Hainan Airlines group companies (which means Hainan Airlines and its subsidiaries) and with our third party suppliers for the purposes as outlined below only.
In addition to obtaining your personal information, when you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the name of your Internet service provider, and pages visited on our site.
Hainan Airlines gets this information by using technologies, including cookies and web beacons, to increase the functionality and user-friendliness of our site and to better tailor our site, products, and services to our visitors' needs. We also use this information to verify that visitors meet the criteria required to process their requests and for reporting onsite activity in the aggregate. For further information on cookies and web beacons, and how you may elect to reject them, please refer to the section "Cookies and Web Beacons" below.
This web site is not directed at children and we do not knowingly collect information from children under the age of 13. If we should learn that we have received personal information from a child under 13 years of age we will take reasonable steps to delete this information.
Hainan Airlines uses personally identifiable information to complete transactions and fulfill requests for our services. Hainan Airlines requires you to provide personal information when making a reservation to purchase airline tickets or ancillary travel products and services on this web site, or enrolling in the Fortune Wings Miles program.
In addition to processing, confirming and fulfilling the travel or other services you request, Hainan Airlines may use these data for administrative and analytical purposes such as accounting, billing and audits, marketing, credit card processing and verification, customer-relations correspondence, and/or operation of the Fortune Wings Miles program and information systems management in relation to the aforementioned. We may disclose information to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, sending emails about our products or services, etc.)
Hainan Airlines does not sell any customer information to third parties except in compliance with this policy.
Hainan Airlines may disclose personal information to unaffiliated third parties if you request or authorize it.
To the extent permitted by applicable law, we may disclose personally identifiable information to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders, subpoena or other legal process, to enforce our Terms and Conditions, Legal Notice, Privacy Policy or other agreements, or. to protect the safety, rights or property of Hainan Airlines, our customers, our website, or others. (e.g., to a consumer reporting agency for fraud protection etc.)
We may disclose personal information to companies affiliated with Hainan Airlines and/or unaffiliated third parties to help complete a transaction you have requested. We may also disclose this information to third parties, such as employers, who have arranged for discounts, purchased travel or other services on your behalf, but only to the extent it is necessary for them to know such information.
Additionally, Hainan Airlines may combine the information we receive from you with information collected from other sources. This information would be used to provide offers and/or services specifically tailored to your interests. We will not use any data regarding your surfing behavior for marketing purposes (except on an anonymous basis) without first obtaining your explicit consent.
If we sell a business unit to another company and your personal data is used by that business unit then your data may be transferred to the buyer along with the business for them to use in the same way. We will not transfer the data if this is contrary to law.
Hainan Airlines uses links to other Internet sites to improve your experience of our website. We will always seek to make these links clear by opening them in a new window of your web browser. However, please be aware that these websites may be owned and run by other companies and organizations. Hainan Airlines does not endorse any such websites and we are not responsible for the information, material, products or services contained on or accessible through those websites. Your access and use of such websites remains solely at your own risk. We cannot accept responsibility for any information you divulge to a linked website.
Please note that the Hainan Airlines Privacy Policy does not cover these other websites, and Hainan Airlines would recommend that you review their specific policies.
A growing number of destination countries oblige the airlines that fly to them to transmit passenger data before an aircraft lands in one of them. Usually, these legal regulations encompass the transmission of data on the passengers' identity and travel documents (passport, visa).
As a rule, an airline does not have these data, so it must collect them shortly before an aircraft departs, which increasingly is being done by means of the so-called 'machine-readable zone' in the new travel documents. If we are requested to transmit your passenger data to foreign authorities other than the United States or Canada, we will obtain your consent before doing so.
Collection of the data is done solely for immediate transmission to the authorities of the destination country.
Hainan Airlines takes your data security very seriously. We use Secure Socket Layer (SSL) encrypting technology to protect your information when it is transmitted to our website. SSL is a recognized way to more safely send personal information over the Internet. You can tell if your transmission is secure when the URL of the website with SSL connection to your browser starts with https:// Transmitting your information through the SSL connection protects your information as it passes through the internet. Email transmissions are not SSL protected and are not secure, so personal information should not be sent to us by email.
Although your privacy is very important to us, "perfect security," does not exist on the Internet and under certain circumstances, unauthorized parties may unlawfully intercept or access transmissions or private communications. We cannot guarantee that your personal information will not be disclosed to third parties.
If you have other questions, comments or concerns about our privacy practices, please contact us at:
HAINAN AIRLINES COMPANY LIMITED 18000 International Blvd., Suite 1188 Seattle, WA 98188 USA
Hainan Airlines reserves the right to amend this Privacy Policy from time to time and the updated versions will be posted on our website and date stamped so that you are aware of when the Privacy Policy was last updated.
This Privacy Policy is effective March1st , 2010.
Where we store your data
The data that we collect from you may be transferred to, and stored at, a destination outside the United States, the European Economic Area ("EEA") and other jurisdictions that regulate transborder transfers of personal data, which may not have well developed data protection legislation in comparison with the law of those jurisdictions. It may also be processed by staff operating outside those jurisdictions who work for any company within the HNA group or for one of our third party suppliers. These staff may be engaged in, among other things, the fulfillment of your booking, the processing of your payment details and the provision of support services. The purposes of the processing of your data are as set out in the first paragraph of "How Your Information Will Be Used". Those processing the data include service providers working with Hainan Airlines providing internet booking engine services, computer reservation system services, online payment management services, and email services. Hainan Airlines will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
By providing your data, you agree to the transfer, storing or processing of your personal data as described herein.
The destinations outside the United States, EEA and other jurisdictions that regulate transborder transfers of personal data referred to in the preceding paragraphs include the People's Republic of China.
Your rights
Email communications. You may enroll in our email services when you register on our website. If you do, we may, from time to time, email you materials about products or services of Hainan Airlines and other selected third parties, including Hainan Airlines ancillary travel and promotion partners which may be of interest to you. You may unsubscribe to our email services at any time and time. We will process your change request as promptly as we can. If you unsubscribing to our email service we will still be permitted to send you emails about your transactions with Hainan Airlines or to respond to your inquiries.
Your California Privacy Rights
Hainan Airlines may disclose your personal information to our affiliates or other third parties for their use in marketing to you unless you tell us not to. In order to opt out of such sharing or for further information, please write to us at:
HAINAN AIRLINES COMPANY LIMITED 18000 International Blvd., Suite 1188 Seattle, WA 98188 USA
Secure Flight Notice
The Transportation Security Administration of the U.S. Department of Homeland Security requires us to collect information from you for purposes of watch list screening, under the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact assessment, please see TSA's Web site at www.tsa.gov. Passenger Information may also be shared with governmental agencies including Customs or the Department of Homeland Security.
Access to Information - Changing or deleting your information
Hainan Airlines provides you reasonable access to information held about you by us. Please contact us, with appropriate proof of your identity, at the e-mail or address below if you wish to make such a request.
You may delete or rectify any inaccurate information about you by sending us a written request to the above address. You may also have the right to object, on compelling legitimate grounds, to the processing of your personal data by sending us a written request to the same address.