For Passengers requiring Special Assistance Hainan is here to help

We recommend that you make your special service requests such as for wheelchair assistance when you make your reservation.

Although we do not require information about the extent of your disability, the more information we have about you, the better prepared we are to meet your needs.
Please call the call the Hainan Airlines call center:
1 888-688-8813 (English) 1888-688 8876 Chinese)
TTY Toll free number is 1-888-681-8828.

Please arrive early at the airport; as additional time is required for processing, we suggest check-in 120 minutes prior to departure.

For the following special assistance requests, we require at least 48 hours advance notice.

• Have both severe vision and hearing impairments.
• Tavelling on a stretcher.
• Require therapeutic oxygen on the airplane.
• Carry a battery for a wheelchair or other auxiliary equipment considered to be a dangerous item and required to be properly packed to the standards of Hainan Airlines.
• Are part of a group of ten or more people, all with a disability.
• Require a respirator connected to the aircraft electrical power supply (if available).
• Carry an incubator (if this service is available on the flight).
• Travel with an emotional support or psychiatric service animal in the cabin.
• Travel with a service animal on a flight segment scheduled to last 8 hours or more.